We make sure all our customers have the same access to our services, whatever their ethnic origin, sex, disability, sexuality, age, religion, background or lifestyle. We provide information in translation, large type and on tape when requested. If you need signers or interpreters, we will provide them and our office has a minicom for people with hearing difficulties.
 
We do not tolerate discrimination or harassment. Any form of harassment is a breach of your tenancy agreement.
 
Why do we have a Valuing Diversity Policy?
Living in London is many things to many people. Some say it is too noisy, dirty, cramped and depressing, whilst others feel it is exciting, vibrant, varied and energetic. One thing is for sure – it is both busy and crowded. Many people live in the city in often very close proximity to each other. People may look different, have different lifestyles and attitudes. Others’ circumstances will also undoubtedly be different from yours. This can, and on occasions does, lead to problems.
 
Soho Housing Association recognises that certain groups of people are treated poorly because of these things and we believe this to be unfair and unequal.
 
What is Soho Housing Association’s policy?
Soho Housing Association does not wish to be unequal by excluding certain groups of people from housing, employment or from the quality services we provide. We recognise that we are working in a multicultural area and aim to offer the same opportunities to all people. We are committed to this and have formulated a "Valuing Diversity" Policy, which is set out below:
 
This means that:
1. No person or group of persons applying for housing, or for a job, or for contracts with the association, will be treated more or less favourably than any other person or group of persons.
 
2. In the provision of housing services to existing tenants the Association will ensure that everyone receives equal treatment.
 
3. As an employer the Association will ensure that none of its employment practices or the way in which they are implemented discriminate against any member of staff.
 
4. In the composition of its Board and committees, the Association will seek to reflect the composition of the community in its areas of operation, both geographical and functional. In setting the policies and monitoring the activities of the Association, the Board will adhere to the Diversity Policy at all times.
 
5. The Association will seek to identify the unmet housing needs of groups of people who have restricted access to housing in those communities served by the Association. The Association will seek to provide housing to alleviate the needs of those groups identified.
 
6. In order to evaluate the Association’s progress, the Association will collect and monitor records of Board membership, housing applicants, job applicants, and applications for membership.
 
7. When selecting consultants, contractors and other agents to work for us, the Association will provide a copy of the Policy. We expect the company or individual to provide a copy of their own equal opportunities policy, or confirmation of their agreement to work in accordance with the our policy.
 
8. The Association will not tolerate harassment in any form by or against any member of staff, tenant, or Board or committee member or company employed by the Association.
 

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