Soho Housing Association Office Address
18 Hanway Street, London W1T 1UF
Tel: 020 7299 0770
Fax: 020 7299 0799
E-mail: info@sohoha.org.uk
 
Reporting repairs
If you need to report a repair, please contact one of our Customer Services Officers during office hours, and they will arrange for a contractor to visit you.
 
Maintenance
If you have a problem, or suspect that something is wrong, then you can contact us on the following number between 9am and 5pm, Monday to Friday
Tel: 020 7299 0770
 
Emergency Maintenance
If you have an emergency outside these hours, call the emergency service, which is available at all times when the office is not open on:
Tel: 020 7299 0770
 
Your call will be answered by a company called “Homecare” on our behalf – and they will contact the appropriate contractor.
 
Gas Emergencies
If you suspect you have a gas leak, you should contact the gas board immediately on the number below:
Tel: 0800 111 999
 
Responsibility for repairs
It is our responsibility to carry out repairs caused by normal wear and tear or faults. But you are responsible for any damage caused by yourself or other members of your household. This includes any breakages or problems that arise as a result of neglect. We charge residents for any work done that is not our responsibility to repair.