Coronavirus (Covid-19) - Advice for Residents

Soho Housing is continuing to operate and provide its services as best it can until further notice. However, following government advice on Covid-19 (coronavirus), we will not carry out home visits or offer any face to face meetings until further notice - and our staff are working remotely. This to minimize risk to both our residents and our staff. We understand these are challenging times and will do everything we can to offer our services and keep residents informed. We will update these guidelines whenever advice changes.

Our office is closed until further notice. You can contact us by phone (020 7557 7400) or email Customer Services or Housing - please contact us by email rather than post whenever possible.

Our services will be offered as follows (until we receive different advice):

Repairs

Our contractors are carrying out only emergency and urgent repairs. Please do allow access to our contractors to carry out work if the work is urgent. If you prefer, you should stand in another room once you have let contractors in. Our contractors have assured us their operatives are taking extra precautions around health and hygiene. You can report a repair here

Works to make your home safe

Contractors will continue to carry out works to make your home safe (e.g. gas safety tests). Please do allow access to ensure safety works are carried out.

Diagnostics / survey work

Our staff will not carry out diagnostics or survey works inside your homes until further notice. Instead they will carry out desktop assessments based on contractor photos combined with phone calls with our residents, where needed, to agree works required.

Post inspections

Our staff will not carry out post inspections of works inside your homes until further notice. Instead they will carry out desktop assessments based on contractor photos combined with phone calls with our residents where needed to ensure works have been carried out correctly.

Rent, service charge and arrears matters

For the safety of our residents and our staff we will not offer home or office meetings to discuss rent, service charge or arrears issues. We will deal with these matters via phone, email or letter until further notice. If you are worried about paying rent or would like any advice or signposting, contact our housing team. You can find more information on ways to pay rent or on debt/arrears advice here.

Tenancy matters (e.g. services, ASB)

For the safety of our residents and our staff we will not offer home or office meetings to discuss tenancy-related issues. We will deal with these matters via phone, email or letter until further notice. 

Mutual Exchange

All mutual exchanges have been suspended until further notice.

Site Visits

Following government advice, site visits have been suspended until further notice. If you notice anything in your block which needs attention please contact us by phone or email.

Resident Engagement and Public Meetings

All public meetings will be suspended until further notice. This is for the safety of our residents and our staff.

You can find more advice from the following

Advice from the Government website

Useful up to date advice on BBC website

NHS 111 coronavirus advice service

This link gives current areas which present highest risk – marked as Category 1 and 2