New Gas Contractor for Soho Housing
Soho Housing have appointed a new gas contractor, Morgan Sindall, who will start working for us from Thursday 1 August 2019. Soho Housing aims to provide the best services while delivering value for money. We carried out an extensive tendering exercise taking quality and value into account and also ensuring we appointed a contractor who would work to maintain high safety levels in all of our properties.
Morgan Sindall have worked within the housing sector for more than 30 years and are already the preferred gas contractor for Westminster Council. A key reason we selected them was their customer centric culture. Morgan Sindall are committed to a high level of communication to ensure customers know when appointments are taking place, with reminders sent by text on the day before and on the day itself to let them know the contractor is on their way.
It is essential that all residents with a gas supply arrange appointments each year to allow access for safety checks and services to take place. This is for the safety of all our residents, their visitors and their neighbours. Our contractors will do their best to arrange convenient appointments for residents. However, if residents repeatedly do not allow access, Soho Housing may need to take legal action to ensure the property is safe.
Morgan Sindall staff will start to contact residents who are due for a gas safety check to arrange appointments in the next few days.
We value residents’ feedback and welcome any views or comments they have about the performance of our contractors.