All rents are due in advance. Weekly rents are due weekly in advance each Monday and monthly rents are due at the start of each month. Your account must always be in credit.
The easiest way of paying is by Direct Debit. You can choose what amount you pay and whether you pay the amount weekly, fortnightly, every 4 weeks or monthly. If you pay the full amount of rent due, then we can automatically update the amount you pay when the rent changes. To arrange a direct debit please contact your housing officer.
Register with our online payment service Allpay.
Pay over the Phone
You can also securely make credit or debit card payments over the phone. Call 0330 0416497 and have your card details ready. You will also need your 19 Digit payment reference number (this is the number on the front of your rent card)
You can register with our online service, Allpay, to pay by text.
You can make cash payments using your rent card in any Post Office or anywhere displaying the PayPoint sign. If you do not have a Rent Card or need a replacement please contact your housing officer.
You can instruct your bank to make regular payments from your account to us - but you will need to send them a new instruction each time we change the rent - they will not know to do this automatically. If you want your payments to be amended automatically, please see the section above on Direct Debits. To get a Standing Order Form, please contact our housing team.
Get debt advice from the National Debt Line here
Get advice from Citizen's Advice here
Get advice from Age UK here
You can also get money advice here