Power Failure

Your electricity is controlled by either fuses or circuit breakers.
They cut out before anything dangerous happens. If your power
goes off you can phone our Customer Service team for
advice. But you may be able to deal with the
problem yourself if a fuse has blown.


If you have a traditional fuse box:


·  Turn off anything which might have caused the problem
·  Turn off your electricity at the mains (there should be a switch
by the fuse box)
·  Find which fuse has blown – it will be burnt
·  Replace the burnt fuse wire with the same sort of fuse wire
·  Turn the electricity back on


If you have a new-style fuse box with circuit breakers:


·  Turn off anything that might have caused the problem
·  Turn off your electricity at the mains (there should be a switch
by the circuit breakers)
·  Find the circuit breaker that has turned itself off and turn it
back on
·  Turn the electricity back on.


Hopefully your power will come back on. If the same fuse cuts out
repeatedly, please report this to our Customer Service
team.


What made the fuse blow?

If a fuse blows or a circuit breaker cuts out, think about what
electrical items you have just used, such as a kettle or an iron.
You can check the plugs and the items themselves to see they are
the cause. If you suspect that an appliance is faulty, get a
qualified electrical engineer to check it out. Don’t take any risks!
Don’t overload power points with too many plugs. Avoid using
adapters and extension leads where possible. If you do use an
adapter or extension lead, make sure that it carries a British
Standards mark and is a suitable voltage for the appliances you
plan to use.


If your electricity supply cuts out and you cannot see a problem
with your fuses or circuit breakers. Check to see if your
neighbours have any power. It could be a general power cut.
Otherwise contact our office and we will investigate the problem.