The first thing to do if you have a problem in paying your rent is to contact your housing officer. Please let them know if you have any difficulties and they will do their best to help. Don't forget - you may be eligible for benefits.
Your tenancy agreement includes an agreement to pay your rent every week in advance. We need the rent from you and all residents on time, so that we can provide the best services possible.
If you are having problems paying your rent, contact our office immediately. It is very important that you discuss this with us before the arrears become too high. If you contact us we will always help you and look for an arrangement to clear the debt.
Please bear in mind that if you persistently fail to pay your rent on time, we will seek repossession of your home.
If you receive any letters about arrears, contact your Housing Officer immediately.
If you have any queries about your rent account, such as your current balance, please contact us.
If you are one of our residents and are suffering hardship as a result of the Covid-19 pandemic, please contact your Housing Officer to make an application to our new Hardship Fund.
Get debt advice from the National Debt Line here
Get advice from Citizen's Advice here
Get advice from Age UK here
You can also get money advice here